Delivering Appropriate Care to Cater to Diverse Workforce Needs

Most employers face a difficult challenge of providing access to timely, affordable clinically-appropriate health care, particularly since a diverse workforce will have many needs and preferences when it comes to their health care. - by Andrew Hale

How are new technologies and strategies enabling employers to provide access to employees so they can get the right care they need and experience high-quality service while receiving it? Employers need to ensure their employees are motivated to perform their roles as well as they can in order for their businesses to flourish. Employees need to remain healthy as well, a point that was especially driven home during the COVID-19 pandemic when many people became gravely ill, leading to virtually every business having to transition to a work-at-home environment or be totally shut down.

In the wake of the pandemic, the need for quality health care for employees was highlighted as being absolutely necessary. One obvious reason is because of the severe illness, hospitalization, and death caused by COVID-19. Another reason is that the lockdowns from the pandemic made people reevaluate what they want from their work careers; many have chosen to resign from the traditional office job and career path and go into business for themselves, work remotely from home, or choose another alternative career path.

To retain workers in the traditional workspace and office environment, employers have had to improve the work and health benefits they offer to their employees to keep them in their pre-pandemic work positions. This is particularly challenging for employers today because there are many different employees with different backgrounds, different health conditions, even different locations in where they work – on-site in a local office, in an office in another city, state, or country or even working remotely from home in another city, state, or country.

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